How to Build a Website Chatbot with Dialogflow in 5 minutes

In this article we'll show you how to build your first Dialogflow chatbot for your website in under 5 minutes.  You can deploy your chatbot immediately to your website and get started with using natural language processing to answer your website visitor questions.  You can use this chatbot in conjunction with human agents in the same live chat widget to power your company's customer service.

Here's an example website chatbot built with Dialogflow and Social Intents:

Build a chatbot for your website

Our chatbots require no coding and are simple to set up.

Here's a step by step guide to creating your first chatbot with Dialogflow and Social Intents

Prerequisites

High Level Steps

In this tutorial we're going to walk through the steps of adding chatbot functionality to your live chat that you can deploy on your website today.  Here are the steps:

  1. Create a Live Chat widget in Social Intents
  2. Create a Dialogflow Agent
  3. Set up our Dialogflow integration to your Social Intents account.
  4. Test out your new Dialogflow Chatbot!

1. Create a Live Chat app in Social Intents

If you don't already have an account with us, you can register for a free trial here.

If you use either Slack or Microsoft Teams, you can add our app right to each of these platforms so you can chat from the communications tools you already use.

After creating your Social Intents account, we'll generate a  1-line code snippet can copy and paste into your website in order to enable your chat widget on your own website.  

2.  Create a Dialogflow Agent

Next, head over to https://www.dialogflow.com and login with your Google account. 


After logging in, select the Create Agent button as in the screen below.  

Your new agent will have 2 default intents.  These will be enough to get started and respond with generic welcome messages.  As you get more familiar with Dialogflow, you can create additional Intents and to answer questions, gather answer data, and respond with Cards, Images, and Buttons.

Here are some sample phrases that our new chatbot will respond to in your live chat.

Set up your Dialogflow Authentication for API access

Next, set up your authentication details and generate a Dialogflow Service Account Key you will use to integrate with your chat widget.  

If you click on the settings icon next to your new agent, you'll see the screen below.  Click on the link to your Service Account highlighted below.

Click on the Service account as below or you can create a new one: 

Once you're on your Service account details page, click the Edit icon at the top of the page to put you in edit mode.  Then select 'Create Key' to generate your Private Key JSON file that will be used for our integration.

Choose JSON as your Key type and select Create todownload your private key to your computer.

You'll now upload this private's Key to your chat widget Chatbot page to enable our Social Intents integration with Dialogflow.

3. Set up your Dialogflow Integration to Social Intents

Now that you have created a Live Chat app and your new Dialogflow agent and key file, connect your Social Intents account to Dialogflow by logging into Social Intents, selecting My Apps from the left navigation bar, then Edit Settings on your Live Chat widget.  

From the live chat settings page, select the Chat Bot tab at the top of the page.

Select the Chatbot name that visitors will see when your chatbot responds, select the language you've used in creating your Agent in Dialogflow, and choose your Chatbot type.

Lastly, upload the .JSON key file that you downloaded in the previous step by Choosing the File and clicking the Upload Dialogflow Private Key button.  This tells our app how to connect to the Dialogflow agent for answering your visitor questions when the chatbot is

4.  All Done!  Test your new Dialogflow Chatbot!

To test out your new Chatbot, simply login to our website, select My Apps, then choose Preview.  If you've already added the code snippet to your website, you can chat right there and your new Dialogflow chatbot will respond.

Want your chatbot to respond with Images, Button Lists, and Cards?

Great!  Take a look at our article on Dialogflow Rich Responses to set these up with no coding!