Add Microsoft Teams to Website
How to Add Microsoft Teams to your Website
Looking to add Microsoft Teams to your website? In this article, we'll show you how you can add a Microsoft Teams live chat app to your website so that you can chat with any website visitor right from your MS Teams channel. Answer customer website chats directly from any Microsoft Teams channel when you add a Teams chat widget to your site.
With Microsoft Teams, typically you have to invite all customers and external people you want to talk to directly to a Team. This quickly becomes difficult to manage when you have a lot of customers. This is where the Live Chat app comes in. With Live Chat in MS Teams, you can talk to any website visitor via a customizable chat widget. Your customers don't know they are talking to you in Teams, and they just see a live chat widget that they interact with. On your end, all chats are routed to a Team and channel of your choice and you simply respond in Teams. This is how you access Microsoft Teams on the web.
In this article, we will show you how to add Microsoft Teams to your website using the Live Chat app by Social Intents.
Step 1: Add Live Chat to your Team and Channel
The first step to add Microsoft Teams to your website is to choose any Team and Channel in teams, select the plus button at the top of the app and search for the 'Live Chat' app.
You can see the app below. If you don't see Live Chat when searching, please make sure that your Teams tenant allows third party apps,.
Step 2: Add Live Chat to your Personal Settings in Teams
Next, you can customize the website live chat right in Teams. Once you have added Live Chat to a Team, add the application to your personal workspace settings. To do this, simply click the 3 horizontal dots in the left side of Teams and search for 'Live Chat'
Step 3: Customize the Chat Widget
After connecting Microsoft Teams to Live Chat, you can customize the chat widget to match your website's design. Live Chat provides a range of customization options, including color options, branding, and more. You can also configure the chat widget's behavior, such as setting up automated greetings, defining availability hours, and more.
Step 4: Add the Teams Chat Widget on Your Website
Once you have customized the chat widget, the next step is to install it on your website. Social Intents provides a simple code snippet that you can copy and paste into your website's HTML code. The code will automatically display the chat widget on your website, so visitors can start chatting with your team in real-time. You can also use our WordPress plugin or a standalone link to access the Teams chat on your website.
Step 5: Test and Monitor
Finally, it's important to test the chat widget on your website to make sure it's working as expected. You should also monitor the chat logs and conversations to see how your visitors are using the widget and to identify any areas for improvement. Social Intents provides detailed reporting and analytics to help you track the success of your chat widget.
Conclusion:
Adding Microsoft Teams to the with the Live Chat app by Social Intents is a simple and effective way to improve communication and collaboration with your team and visitors. With the ability to chat, make audio and video calls, and share files, Microsoft Teams is a valuable tool for organizations of all sizes. By following the steps outlined in this article, you can set up a chat widget on your website in no time and start providing quick and efficient support to your visitors.