Microsoft Teams Web

Add Microsoft Teams to your Website

It's easy to add MS Teams to the web and chat with your website visitors right from Teams with our Live Chat application.  Now you can easily talk to your customers and leads on your website right from Teams.  Offer great customer service and do it all within Teams.  

With Microsoft Teams, typically you have to invite all customers and external people you want to talk to directly to a Team.  This quickly becomes difficult to manage when you have a lot of customers.  This is where the Live Chat app comes in.  With Live Chat, you can talk to any website visitor via a customizable chat widget.  Your customers don't know they are talking to you in Teams, and they just see a live chat widget that they interact with.  On your end, all chats are routed to a Team and channel of your choice and you simply respond in Teams.  This is how you access Microsoft Teams on the web.

In this article, we will show you how to add Microsoft Teams to your website using the Live Chat app by Social Intents.

Step 1: Add Live Chat to your Team

The first step to add Microsoft Teams to your website is to choose any Team and Channel in teams, select the plus button at the top of the app and search for our 'Live Chat' app.

Teams Web

You can see the app below.  If you don't see Live Chat when searching, please make sure that your Teams tenant allows third party apps,.

Step 2: Add Live Chat to your Personal Settings in Teams

Once you have added Live Chat to a Team, the next step is to add the application to your personal workspace settings.  To do this, simply click the 3 horizontal dots in the left side of Teams and search for 'Live Chat'

Step 3: Customize the Chat Widget

After connecting Microsoft Teams to Live Chat, you can customize the chat widget to match your website's design. Live Chat by Social Intents provides a range of customization options, including color options, branding, and more. You can also configure the chat widget's behavior, such as setting up automated greetings, defining availability hours, and more.

Step 4: Install the Chat Widget on Your Website

Once you have customized the chat widget, the next step is to install it on your website. Social Intents provides a simple code snippet that you can copy and paste into your website's HTML code. The code will automatically display the chat widget on your website, so visitors can start chatting with your team in real-time.

Step 5: Test and Monitor

Finally, it's important to test the chat widget on your website to make sure it's working as expected. You should also monitor the chat logs and conversations to see how your visitors are using the widget and to identify any areas for improvement. Social Intents provides detailed reporting and analytics to help you track the success of your chat widget.


Adding Microsoft Teams to the with the Live Chat app by Social Intents is a simple and effective way to improve communication and collaboration with your team and visitors. With the ability to chat, make audio and video calls, and share files, Microsoft Teams is a valuable tool for organizations of all sizes. By following the steps outlined in this article, you can set up a chat widget on your website in no time and start providing quick and efficient support to your visitors.