Add Live Chat for Microsoft Teams to your Website

Integrating Live Chat for Microsoft Teams into your website is a great way to enhance customer support, improve user engagement, and streamline communication between your team and website visitors. This guide will walk you through the steps to add the Live Chat widget to your site quickly and efficiently.

Accessing Your Live Chat Settings

To get started with Live Chat for Microsoft Teams, log in to your Microsoft Teams account.  In the left-hand navigation in teams go to your Live Chat application.  If you don't see an icon for Live Chat, first add it to your sidebar by clicking the 3 horizontal dots icon and search for Live Chat.

Next, select the Live Chat Settings tab, where you can customize how the chat behaves on your site.

Installing the Live Chat Code Snippet

Once you're in the Live Chat Settings page, locate and click the Install Code Snippet link, found on the left-hand side. This snippet of code is what you'll need to add to your website to make the Live Chat appear.

Simply copy the snippet and insert it into your website's HTML, just before the closing </body> tag. Once the snippet is added, the Live Chat button will appear in the bottom-right corner of your website, giving visitors a seamless way to reach out.

Targeting Specific Pages and Domains

To ensure your Live Chat for Microsoft Teams integration is fully optimized, you can use the Targeting feature. Under the Targeting section of your settings, you have the ability to specify exactly which domains and web pages you want the Live Chat widget to appear on. This flexibility ensures that chat is only active where it’s needed, helping to provide a better user experience while improving engagement on your key landing pages.

Conclusion

By adding Live Chat for Microsoft Teams to your website, you can take advantage of real-time communication to provide top-tier support to your customers. Whether you're handling customer inquiries, offering support, or boosting conversions, this integration ensures that your website visitors can easily connect with your team.

With the ability to configure targeting and customize your Live Chat settings, this feature offers both flexibility and functionality to suit your business needs.