Pre-Populating Name and Email to your Live Chat

You can easily pre-populate name, email, phone, and department using our Javascript API.  If you have a  member site or already know the visitors information, use this api method to skip the pre-sales form and jump right into your live chat.

For instance, if you just have an email but no name, you can set that field and hide it on the pre-sales form, so the visitor would only enter their name if that's enabled.

Visitor our Developer API page for details on calling this method.

Here's the quick info on how to call the method:

<script type="text/javascript">
function onSIApiReady() 
{
//Will display the tab once the scripts have loaded
SI_API.setChatInfo('visitor name','email@test.com','(123) 123-1234','Marketing');
};
</script><br>