Enabling or Disabling Slack Profile Photos
How to Enable or Disable Slack Profile Photos in Live Chat
When using Social Intents' Slack integration, you have the option to display your Slack profile photo directly in live chat by default. This simple feature enhances customer interactions by adding a personal touch to the conversation, helping customers feel more connected to the person behind the chat. Once you respond to a chat, your profile photo automatically appears next to your messages, as demonstrated in the example below.
Why Display Slack Profile Photos?
Displaying your Slack profile photo in live chat can make your business feel more approachable and authentic. In today’s customer service landscape, personalization is key to building rapport and trust with your audience. A profile photo provides a visual cue that reassures customers they're interacting with a real person, not just a bot, and can improve satisfaction and engagement.
How to Enable or Disable Slack Profile Photos
If you'd like to customize whether your profile photo is shown during live chats, enabling or disabling this feature is simple:
- Go to the Integrations page within your Social Intents dashboard.
- Under Slack Integration Settings, find the toggle for "Slack Profile Photos."
- To display your profile photo in chats, ensure the option is enabled.
- To hide your profile photo and only show the agent's name and role, simply disable the option.
By controlling this setting, you can personalize your live chat experience in a way that aligns with your brand’s preferences.
Example of Slack Profile Photos in Action
Below is an example of how Slack profile photos appear during a live chat conversation. This feature is especially helpful in team-based environments where multiple agents are handling customer inquiries, as it allows customers to identify who they are speaking with.
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Want to see the difference personalized live chat can make for your customer service? Sign up for a free 14-day trial of Social Intents today, and start connecting with your customers in real-time with Slack integration. No credit card is required, and you'll get access to all of our powerful features—including live chat with Slack profile photos, AI-powered chatbots, and seamless integrations with your favorite tools.
Click here to start your free trial and experience a better way to engage with your customers.
Why Social Intents?
At Social Intents, we’re committed to helping you provide a simple, efficient, and personalized customer experience. Our live chat platform integrates with Slack, Microsoft Teams, Google Chat, and more, allowing you to simplify communication with your customers across channels. Whether you’re a small business or a large enterprise, our solution scales with your needs and enables your team to deliver the best customer service.