Improve ChatGPT Responses with Instruction Phrases

When building a ChatGPT chatbot, it's important to give the chatbot instructions on how to respond to visitors using prompt engineering.  In this article, we're going to show you how you can easily tell ChatGPT how to respond to your website visitors as a customer service agent for your website.

ChatGPT Instruction Phrases

Instruction phrases are a form of ChatGPT prompt engineering that tell your chatbot how to respond to customer questions.  You can tell ChatGPT what tone you want in the answers, how long the answers should be, and the goals of your conversation, like directing visitors to a sign up page or a sales page.  You can also tell ChatGPT what you do not want it to respond with, like telling the AI not to suggest competitors or respond with information outside of the business content.

To configure these instructions in your chatbot, you'll first need to sign up for a free trial of Social Intents and integrate it with ChatGPT.  Next, head over to your Live Chat settings and the Chatbot settings tab.  Here you'll find a field called ChatGPT Instruction phrases.  

You will enter the initial prompts that you want to send to your ChatGPT chatbot as instructions.

Reduce ChatGPT Hallucinations

Here are some suggested ChatGPT Prompts you can use as chatbot instruction phrases to improve your ChatGPT bot:

  • You are a friendly customer service chatbot for website at <your url>
  • Please respond in short concise sentences
  • Ask follow up questions if necessary
  • Your goal is to direct the visitors to the signup page at <signup url>
  • Only answer questions that are related to <your product or your business>
  • Use the provided context when answering questions
  • The product pricing information is provided at this url: <pricing url>
  • If you don't know an answer, don't infer anything or make up answers.  Just tell the user you don't know the answer.
  • Offer contact information at this email <email address> when you don't know an answer
  • Do not offer competitor information to visitors.  Only respond related to this product and this website: <website url>

Also note that adding Training Content in addition to these phrases will improve your chatbot results.

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