ChatGPT Chatbots for Business

Now you can use ChatGPT for your business and build a chatbot that you can deploy right to your website.  

In this article we're going to show you how you can easily add a ChatGPT chatbot to your website.  The embedded ChatGPT chatbot leverages the latest models from OpenAI and also uses your own OpenAI API Key.  This means that you maintain full control over models, how ChatGPT is managed, which plugins you use, and how your chatbot is trained.

With your ChatGPT chatbot for your business, you can add a custom chatbot to your website with your logo, colors, and default pre-sales questions.  You can set the chatbot to escalate chats to humans, and integrate the embedded ChatGPT chatbot directly with agents in Microsoft Teams, Slack, Zoom and Webex.  You set up keyword intents that trigger escalation to humans and you can monitor active chats so your company can respond to your website visitors at the appropriate time in the conversation.

Here are some things you can do with your ChatGPT Chatbot for Business:

  • Pre-qualify your leads with a ChatGPT chatbot
  • Choose your ChatGPT model (ChatGPT 4 coming soon)
  • Set up initial System messages to train the ChatGPT API
  • Setup Escalation Trigger phrases that will invite agents to your visitor conversations
  • Register leads to your service with a ChatGPT chatbot and Zapier
  • Direct your website visitors to website information with ChatGPT

ChatGPT Bot embedded in your website

Here's a step by step guide to adding a ChatGPT chatbot to your website with OpenAI + Social Intents

Prerequisites

High Level Steps

  1. Create a Live Chat app in Social Intents
  2. Create your OpenAI API Key after registration
  3. Add your OpenAI API Key to your Social Intents chatbot settings.

1. Create a Live Chat app in Social Intents

If you don't already have a Live Chat account with Social Intents, register now for a 14-Day Free Trial.

Once you sign up you can pick an integration with Teams, Slack or a standalone account.  The integrations will be used to invite in Live Chat agents when you want to escalate a website chat from the chatbot to live chat agents.  You can answer chats in Microsoft Teams, Slack, Zoom, or Webex.  Otherwise, you can answer the chats directly in our web-based dashboard.

After creating your Social Intents account and adding a live chat widget, we'll generate a code snippet for you. You can copy and paste this code snippet into your website in order to enable your chatbot on your own site.  

2.  Create your OpenAI account

If you haven't already, sign up for your OpenAI account here:  https://platform.openai.com/

Once logged in to OpenAI, click on your profile and select 'View API keys'

Now create a new API Key to use in your Social Intents Chatbot Settings for integration.

3. Add your OpenAI API Key to Social Intents

Now that you have create a Live Chat app, go to the Chat Settings in Social Intents by clicking on My Apps, then Edit Settings of your chat widget.  Click on the Chatbot Settings tab.

In your Chatbot Settings name your bot, choose an avatar for the chat bot and select Chatbot Type of 'ChatGPT with OpenAI'.

You can then decide how you want your chatbot to be invited into the chat.  You can have a chatbot only, then invite agents later, have it pick up only when your live chat agents are offline or miss a chat, or join the same time your agents join.

For ChatGPT Model, you can choose any of the models the OpenAI supports with the Chat API: https://platform.openai.com/docs/guides/chat

We choose the current chat model: gpt-3.5-turbo.

Copy your OpenAI API Key into the field called: ChatGPT API Key. 

Next you can customize your ChatGPT Welcome text with a Default Welcome Response, and Quick Reply buttons to help direct your users.

The Human Escalation trigger phrases can be used to match on user intent when they want to reach to a live agent.  When one of these phrases is matched, we invite your human agents by sending Live Chat Invites to Microsoft Teams, Slack, Zoom, or Webex.

Once your agents answer the chats, then the bot drops out of the conversation.

4.  Copy your Live Chat Code Snippet to your Website

Now just copy the Live Chat code snippet to your website to enable the ChatGPT chat on your site.

Grab your code and add to your html template:

5.  Start Chatting with ChatGPT on your website!  Your ChatGPT Chatbot is added to your website!

Now your website chatbot powered by ChatGPT is enabled on your website and is ready to answer your visitor questions!

Here's a short demo video that walks through the steps of adding a ChatGPT Chatbot to your website:


Ready to Get Started with ChatGPT for your business?

Start our free 14-day Trial to add a website enabled live chat widget powered by ChatGPT to your website.

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