How to click on link to open live chat

We've had quite a few questions on how to trigger a live chat with a link or button click.  With some simple javascript, you can easily trigger your live chat with a link.  Here's how you can do it with our custom javascript API and some settings.

First, there is a bit a javascript you can use to open the link with a button click.  Here's a link to more about our Developer API.

<script type="text/javascript">SI_API.showPopup();</script>

To use this code from an href you can create a link as follows.  So with this in mind, you can open the live chat with a link or href or also use a button image click to open the live chat.

<a href="#" onclick="SI_API.showPopup();">my live chat link</a>

Finally, there are some settings you can use to hide the chat tab we provide.  This is handy if you want to activate the chat from a custom image or custom javascript event.

In your app settings, go to the targeting tab and set the following:

Action: Show Popup on Match

After Time On Page: Ignore

This will hide the tab and the After Time on Page ignores any automatic popup.  You can keep the automatic popup if you like.  It works either way!