Shopify: How to Add Live Chat to Shopify

How to Add AI-Powered Live Chat to Your Shopify Store with Slack, Teams, and More

Adding AI-powered live chat to your Shopify store is one of the fastest ways to improve customer support, increase sales, and reduce cart abandonment. With dozens of live chat apps in the Shopify App Store, it can be hard to choose the right one. That’s where Social Intents Live Chat stands out.

Our AI-enhanced live chat app integrates directly with Microsoft Teams, Slack, Zoom, and ChatGPT, making it the ideal solution for modern e-commerce teams.

Here’s how to install Live Chat in your Shopify Store and take advantage of powerful features like AI chatbots, order lookup, and real-time messaging - all without leaving the tools you already use.

Step 1.  Add the Live Chat app to your Shopify website.

First login to Shopify and go to the Live Chat app page.

Then Click on Add app.

You can also search on "Social Intents" in the App Store in Shopify to find our Live Chat application.  With this application you can respond to visitors right from Teams, Slack, Google, or Zoom.

Step 2.  Install the Live Chat app

Next, confirm the install by selecting Install app.

If you don't yet have an account with us, we'll create a free account for you.  Now, just add your Integration you prefer and Add Live Chat agents and you're all set!

After installation, you can:

  • Choose your preferred integration: Slack, Microsoft Teams, or Zoom
  • Add unlimited Live Chat agents
  • Customize the chat widget appearance to match your brand
  • Start receiving chats instantly from your storefront

Step 3. Add AI Chatbot Features with ChatGPT

What makes Social Intents Live Chat different from other Shopify chat apps is our powerful AI chatbot integration using ChatGPT.

Once installed, you can:

  • Train your chatbot on your Shopify content, FAQs, and help center
  • Let the bot automatically answer product questions, shipping details, and store policies
  • Automatically greet visitors, qualify leads, or suggest products based on visitor questions
  • Escalate chats to live agents in Teams, Slack, or Zoom when needed

This hybrid AI-human approach helps you stay available 24/7—even outside business hours.

Step 4: Use AI to Power Shopify Order Lookups and Customer Support

Tired of constantly answering “Where is my order?” questions?

Our platform allows you to create custom AI actions, like:

  • Order lookup based on customer email or order number
  • Tracking updates fetched via API or connected tools
  • Return or cancellation policies surfaced automatically
  • Shipping status checks integrated with your logistics provider

These actions are performed using ChatGPT and API calls, offering an intelligent and responsive experience that goes far beyond simple FAQ bots.

Learn more about Custom Actions in Live Chat to create your own automated workflows.

Step 5: Manage Your Shopify Live Chat Subscription

Social Intents offers a completely free plan, along with affordable monthly subscriptions depending on your feature needs.

To manage your subscription:

  1. In your Shopify admin, click Apps
  2. Navigate to the Teams Live Chat app
  3. Click the Subscription link in the top-right of the Live Chat dashboard

From here, you can upgrade your plan, add more integrations, or enable advanced features like chat history, lead capture, AI bot customization, and more.

Why Choose Social Intents Live Chat for Shopify?

Here’s what sets us apart from other Shopify live chat tools:

  • Works with Slack, Microsoft Teams, and Zoom—chat with website visitors without switching apps
  • Built-in ChatGPT support—create smart AI bots that reduce manual responses
  • Order Lookup & Automation Tools—connect to your Shopify backend or fulfillment APIs
  • Unlimited agents on all plans—scale your team without limits
  • Customizable chat widget—match your storefront branding seamlessly
  • Easy-to-use dashboard—monitor chats, leads, and bot conversations in real time

Whether you’re a solo shop owner or part of a growing e-commerce team, Social Intents gives you the tools to convert more customers and support them instantly.

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