Start a Chat in Teams with External Users
Microsoft Teams is great for conversations internal to your organization or company, but how do you start a chat with an external user like a customer or website visitor?
This is where you will need an application like our Live Chat application to easily talk to your external users, customers, and website visitors right within Teams. So with our Live Chat application, you connect any Teams Channel to a website widget and you can converse directly with external users and visitors.
Here's a quick video on how you can chat in Teams with external users: Video Overview of Chatting with External Users in Teams.