Live Chat Agent Commands

Type agent commands into your active chat to get quick access to options to add tags to chats, send transcripts, block visitors from chat, or trigger Zaps with Zapier.

To use a Live Chat agent command, just type the command into any active chat starting with a slash '/'.  Your visitors won't see these messages.

Here is a list of available live chat agent commands:

• /tag
• /transcript
• /block
• /zap

/tag <tag value>

Add keyword tags to your live chat conversations by using this command to easily find conversations in the future.  You can filter by these tags in your chat history and edit or change them later.

Here's an example: 

 /tag test_tag

After typing your tag into the agent console, you'll see it in the Tags section.  Notice you can also manually add the tag by clicking Add Tags + from the live chat console.

Now that you've added the tag, you can search in your chat history based on this tag.

When you open the chat transcripts, you'll see this tag added to your conversation.

/transcript

/transcript

The /transcript tag allows you to send an email transcript to your chat visitor at the end of the conversation.  Your visitor won't see this command.  They will receive the chat transcript to the email address they entered in the pre-sales page that the beginning of the chat conversation.  The transcript will be sent after the chat has been completed.

/block

/block

Ignore all future conversations from a particular visitor using the /block command.  Sometimes you just have chat visitors who aren't nice.  We will block all future chats from this IP address moving forward.  You can always remove this IP from the block list in your chat widget settings later.

Manage your blocked IP addresses from the Targeting link in your chat widget settings.

/zap

/zap

Use the /zap agent command to trigger your Zap that you've set up with Zapier.  This will allow you to trigger a Zap that may create a ticket in your ticketing system or add a lead to your CRM on a chat by chat basis.  By default, we send all chats to Zapier, but you can turn on the Manual trigger in your Chat Settings --> Integrations link as below.  When the Manual trigger is enabled, you will only trigger the Zap when calling this command.  This works well in scenarios where you may not want to always trigger your Zap.