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Getting Started

Overview & Account Setup

Intro to Social Intents, account creation, and core concepts.

9 articles

Platform Installation Guides

Step-by-step instructions for WordPress, Shopify, Wix and more.

17 articles

First Widget Setup

How to install and launch your first live chat widget.

15 articles

Integrations

Microsoft Teams

Setup, usage, and troubleshooting for Microsoft Teams Live Chat.

24 articles

Slack

Configure Slack live chat with installation and feature guides.

11 articles

Google Chat

Answering chats in Google Chat, settings, and customization

5 articles

Zoom

Adding live chat to Zoom to answer chats as a Zoom agent.

2 articles

ChatGPT & AI Bots

Adding ChatGPT to your website and training it on your content.

19 articles

Other Integrations

Setup help for Google Chat, Webex, Zoom, Dialogflow, SMS, and WhatsApp.

37 articles

Customization & Advanced Setup

Chat Widget Appearance

Change widget colors, location, branding, and language.

8 articles

Advanced Features

Enable APIs, use Custom Actions, and integrate external tools.

10 articles

Embedding Options

Install using JavaScript, tag manager, or iframes.

16 articles

Best Practices

Boosting Conversions

Use popups, proactive chat, and lead-gen techniques.

4 articles

Team Collaboration

Tips for managing teams and agents effectively.

5 articles

Chatbot Strategy

When to use bots, human handoff, and examples that work.

9 articles

Troubleshooting & FAQs

Common Issues

Fix problems with chat visibility, embedding, and responsiveness.

4 articles

Integration Specific Fixes

Slack, Teams, AI, and platform-specific errors.

13 articles

Compliance & Privacy

GDPR, data settings, and privacy configuration tips.

1 article