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Orientation & Setup

Intro to Social Intents, account creation, and concepts.

5 articles

First Widget Quick Start

How to install and launch your first live chat.

4 articles

Fast Demos

Quick install videos

7 articles

Messaging Integrations

Microsoft Teams

Setup, usage, and troubleshooting for Microsoft Teams Live Chat.

30 articles

Slack

Configure Slack live chat with installation and feature guides.

10 articles

Google Chat

Answering chats in Google Chat, settings, and customization

4 articles

Other Channels

Setup help for Webex, Zoom, SMS, and WhatsApp.

19 articles

AI Chatbots

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AI Concepts and Getting Started

10 articles

Train on Your Data

RAG, files, and spreadsheet training data.

6 articles

Quality & Halluciations

Improve your AI

1 article

Gemini & Claude

Additional LLM options

4 articles

Dialogflow

Flow based NLP

9 articles

Platform-specific AI

3 articles

Install, Customize, & Optimize

Appearance

Change widget colors, location, branding, and language.

9 articles

Behavior and Placement

Move the chat, install on multiple websites.

6 articles

Fields & Data Capture

Capture and send leads and transcripts

11 articles

Tag Managers & Snippets

Install your code

7 articles

Installation Guides

28 articles

Additional Apps

More integrations

7 articles

Support & Policies

Common Issues

Fix problems with chat visibility, embedding, and responsiveness.

4 articles

Integration Specific Fixes

Slack, Teams, AI, and platform-specific errors.

10 articles

Compliance & Privacy

GDPR, data settings, and privacy configuration tips.

2 articles

Best Practices

Boosting Conversions

Use popups, proactive chat, and lead-gen techniques.

4 articles

Team Collaboration

Tips for managing teams and agents effectively.

5 articles

Chatbot Strategy

When to use bots, human handoff, and examples that work.

9 articles